Online grocery shopping with EFoodDepot.com has never been easier. We offer groceries from all over the world!
We offer US Domestic $6.99 flat rate shipping. Free shipping over $75. We also ship to APO/FPO addresses.
Buy your groceries securely online with ease of mind at eFoodDepot.com
Frequently asked questions
1) Can I order through the phone/mail/fax instead of Online?
2) After my order is placed, what should I do? Will I get status updates on my order?
Yes, once an order is placed, you will get notifications via email on status of your order. Once it's fulfilled, once it's packed, and once it's been shipped out.
3) How can I check my order status at EFoodDepot.com?
You may check your order status online at EFoodDepot.com using My Account. Once logged in, click on My Account/Order History.
4) Can I change my order items once I placed an order?
Depending on status of your order you may be able to change your order items. Please contact our customer service at 1-888-553-5650 or chat with us online.
5) Can I cancel my order once it's been placed?
Depending on status of the order you may be able to cancel your order. Please contact our customer service at 1-888-553-5650 or chat with us online.
6) How long does EFoodDepot.com take to process an order?
It generally takes between 1-3 business days for us to ship out the order, although we will try our best to fulfill your order as soon as possible. You may always use our Rush Order Service if you are in a hurry to receive your order. Sometimes, not being able to verify shipping address or credit card billing address may make processing the order longer.
7) Is the EFoodDepot website secure? What types of security features are in place to safeguard my information?
Safeguarding our customer's information is a top priority at EFoodDepot.com. We have the strongest 128 bit SSL Pro encryption available from Veri-Sign, a trusted Secure Server Certificate provider. To learn more about secure server certificates, please go to http://www.verisign.com.
We use our own in-house developed Biometric system to secure access to our customer service module. All employees at EFoodDepot have "need-to-know-basis" limited access to our customer's information. In addition, you may opt to have your financial information deleted from our servers, just simply call our customer service and we will take care of it for you. However, doing this will require you to re-enter your information on future purchases.
8) What happens when an item is out-of-stock?
When an item is out-of-stock, you will not able to able to add it to your shopping cart. We will implement a feature which will enable you to be notified once the item is in stock again.
9) How do I redeem my EFoodDepot.com Gift Certificate?
Simply enter the Gift Certificate code during check out process.
10) Why do I have to pay surcharge of $1.00 when I order less than $20?
EFoodDepot.com wants to provide quality products and hard to find food items to all our customers at minimal prices. Due to the costs involved in fulfilling each order, we have no choice but to charge this norminal fee. Look at it from the bright side, since our prices are so low, the more you buy the more you'll save!
11) What is Rush Order Service?
Rush Order Service is a service that provides our customers with same day shipping on orders placed before 12PM Noon Central Time.
12) Do I have to pay extra for Rush Order Service?
Yes EFoodDepot.com charges $2.99 for each Rush Order Service.
13) Do I have to to incur the shipping charges in case my package got returned due to my absence?
Yes. You have to incur the outbound shipping charges, inbound shipping charges and Special shipping packaging charges (if applicable).
14) Why my order status is showing as unconfirmed?
Order status will show as unconfirmed due to Issues related to verification of credit card information or billing address. Our customer care representatives will always try to reach you at their earliest to resolve the issue. Until the issue is resolved ,your order status will be shown as UNCONFIRMED.
15) What should I do to confirm my account?
Call in the customer service at 1-888-553-5650 as soon as you find the status of order is unconfirmed. Our customer care representatives are sitting next to you to resolve any kind of issues related to it in every possible way.
16) How long do you keep the orders in unconfirmed state?
All unconfirmed orders are maintained for seven days. While we always do our utmost to reach you by phone and e-mail, we cannot maintain orders in an unconfirmed state indefinitely. If we cannot contact you within 7 business days of receipt of your order, the order will be canceled.
17) Can I reopen my order once canceled?
Yes. Your order can be reopened once you call in the customer support and get the issue resolved which had caused your order in pending state with us.
1) What kind of payment methods do you accept?
Currently we accept all major credit cards. Visa, MasterCard, Discover, and Amex.
2) Why must my credit card billing address match my shipping address?
Due to an increase in Internet Credit Card Fraud, you should have the same billing and shipping address. We have implemented an Address Verification System that checks the credit card's billing address against the shipping address. If you have a separate shipping address, please call your credit card issuing company and add the additional address to your card.
3) Do I need to pay tax for my purchases?
Yes, if your shipping address is in Oklahoma. If your shipping address is out side of Oklahoma, No, you do not need to pay tax on your purchases.
4) How much tax do you charge for Oklahoma Residents?
8.375% will be charged as tax and itís subject to change without notice.
5) Can I pay by Check, Money Order, Direct Deposit or Wire Transfer?
Not at the moment.
1) What kind of shipping methods do you provide?
We provide FedEx Ground, USPS, FedEx Express Saver, FedEx 2nd Day, FedEx Standard Overnight, and FedEx Priority Overnight.
2) How do I track My Order?
You may track your order using My Account, Order Tracking feature. Depending on the shipping method you chose, you should be able to see each step of your package movements.
3) How can I contact FedEx?
Call 1-800-GO-FEDEX or visit www.FedEx.com. Please make sure to have your tracking numbers (available in My Account once your order has been shipped).
4) FedEx has my package but has not delivered it yet, what can I do?
Please call 1-800-GO-FEDEX or www.FedEx.com. Please make sure to have your tracking numbers (available in My Account once your order has been shipped).
5) Does EFoodDepot.com ship internationally?
Currently we have stopped our international shipments due to different regulations required by each country for shipping food products.
6) Does EFoodDepot.com ship to APO or FPO addresses?
Yes, we ship to APO/FPO addresses. These orders are shipped by United States Postal Service and usually take one to two business days to process. Once shipped, it may take up five to ten working days for delivery. However, we cannot control the delivery time. Some APO/FPO orders may take up to 6-8 weeks of lead time.
7) Why was my order sent in multiple packages even when it could fit in one package?
EFoodDepot.com may decide to pack your ordered items in separate package based on the type of products, weight and size concerns for packages.
8) I see that my order has not been shipped out yet. Can I upgrade my shipping method?
Absolutely! Depending on the shipping method you choose, you may require paying extra. Simply contact our customer service
By Email: Sales@EFoodDepot.com
By Phone: 1-888-553-5650.
By Fax: 1-405-840-1411
By Mail: Food Depot Corp.
7505 N Broadway Extension. #A.
Oklahoma City, OK, 73116. U.S.A.
1) What is EFoodDepot's return policy on the products?
All products sold by EFoodDepot.com are covered under our standard return policy unless otherwise stated. Our Standard Return policy is that customers may return the products within 21 days of original invoice date for unopened items within expiration date. Returns must be made using RMA Request located in My Account. All returns require RMA (Return Merchandise Authorization) number. Due to the nature of food products, we do not accept return on opened items.
2) Can I return if a product has expired?
If a product is expired before reaching you, yes, absolutely!
3) Do I have to pay for return shipping fee?
Yes, EFoodDepot.com does not cover the return shipping fees for return items!
4) How do I check the status of my refund?
You may check the status of your refund in My Account, the same place where you got your RMA number.
5) Can I do an exchange?
No, we only do refunds.
1) What does My Account Feature?
My Account provides several important tools for our customers. You will be able to do following tasks using My Account Feature:
a) Order History/Tracking Orders
b) Request RMA (Returns)
c) Update your Profile
d) Add/Update Shipping Addresses
e) Add/Update Credit Cards